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Screen not turning off during calls or triggering unwanted touches? Let Apple Gadgets Care restore your iPhone 15 Pro Max’s proximity sensor with expert calibration and authentic parts so every call feels smooth, responsive, and backed by our trusted warranty.
| Possible Issue for Proximity Sensor Replacement | Specific Reason |
| Display does not turn off during calls | A misaligned or dislodged proximity sensor due to accidental impact or improper screen installation can prevent its screen from going dark during calls, leading to accidental touches and poor user experience. In most cases, sensor realignment or replacement resolves the issue. |
| Screen randomly turns off during usage | If the proximity sensor misfires owing to improper calibration or internal hardware drift, it may trigger false readings. This causes the screen to turn off randomly. |
| Proximity sensor fails with new screen | Third-party or improperly installed screens can block sensor access or distort light transmission, making the proximity sensor unreliable. Reinstalling the screen with precise fitting may restore the intended function. |
| Face-down gestures fail to trigger display off | Improper sensor alignment, system bugs, or background app conflicts can interfere with iPhone’s face-down detection logic. Cleaning the screen area and performing a software sensor test can help identify the reason. |
| Display wakes unnecessarily in pocket | If the proximity sensor fails to detect obstruction correctly, your screen may remain active even when the phone is in your pocket. This often results from trapped lint, loose screen adhesive, or moisture exposure. |
Several factors may be involved, including accidental drops, impact pressure, poorly fitted screen replacements, or liquid exposure. Even minor misalignment during screen repair can affect proximity detection. Our technicians diagnose the root cause using Apple-grade tools before recommending a fix.
No, the proximity sensor is a separate module and does not interfere with Face ID or the front camera system. At Apple Gadgets Care, we take extra care to protect all nearby sensors during disassembly and reinstallation.
Yes, too thick, low-quality or poorly aligned screen protectors can interfere with the proximity sensor’s function. If the display stays on during calls after installing a new screen protector, try removing it before assuming a hardware fault.
Not always. While some cases require screen removal, the sensor can often be replaced or recalibrated without changing the display. We only recommend screen replacement if damage or alignment issues are directly affecting the sensor’s function.
Yes, all repairs at Apple Gadgets Care are backed by warranty coverage. We use authentic components and perform repairs under controlled conditions to restore reliable proximity sensing and peace of mind.